PRIVACY POLICY

PRIVACY POLICY

As a GeM Service Provider, we may collect personal information, including but not limited to, your name, contact details, business credentials, and any other data required for registration, tender application, or vendor services on the GeM portal. This information is obtained directly from you or through your interactions with our services.

The information collected is used solely to facilitate your participation in GeM-related activities, including account setup, bid submissions, communication of tender updates, and compliance with GeM guidelines. We may also use anonymized data to improve our services and ensure regulatory compliance.

Your data will not be shared with third parties except where required by law or as necessary to fulfill our obligations under the GeM framework. This includes sharing data with government authorities or authorized partners strictly in accordance with GeM operational requirements.

We implement industry-standard measures to ensure the confidentiality and security of your data. Despite these measures, we cannot guarantee absolute protection, and users are advised to exercise caution when sharing sensitive information online.

You have the right to access, modify, or request deletion of your personal information in our records, subject to legal and regulatory constraints. For any queries or requests related to your data, please contact us through the provided communication channels.

1. Information We Collect

• Personal Information: Name, contact details (email, phone number), address, and other identifiers provided when you register for services or workshops.
• Business Information: Details about your organization, products, and services to facilitate GeM Portal management and training.
• Technical Information: IP addresses, browser types, and usage data when accessing our website or services.

2. How We Use Your Information

• Providing GeM Portal Services and conducting training workshops.
• Communicating updates, responding to inquiries, and offering customer support.
• Improving our services and tailoring solutions to meet your needs.
• Complying with legal obligations and preventing unauthorized access.

3. Use of Information

• Describe how the collected data is used, such as:
o Facilitating tender submissions and evaluations.
o Sending updates or notifications related to tenders.
o Improving website functionality and user experience.
o Legal and compliance purposes.

4. Sharing of Information

• Clarify under what circumstances user data may be shared:
o With third-party service providers (e.g., payment gateways, analytics services).
o With government authorities, if legally required.
o During business transfers or mergers.

5. Data Storage and Security

• Mention how user data is stored (e.g., encrypted databases) and protected from unauthorized access.
• Highlight any third-party hosting services used and their compliance with data security standards.

6. User Rights

• Inform users about their rights, such as:
o Accessing and updating their personal information.
o Opting out of communications.
o Requesting data deletion.

How can we help?

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If you need to speak to us about a general query fill in the form below and we will call you back within the same working day.

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