- +91 84699 54263, +91 92657 68308
- info@gemserviceprovider.in
Refunds are granted only if a cancellation request is made before the service has commenced. Once we begin working on the requested services, including but not limited to vendor registration, catalog updates, and tender applications, fees paid are non-refundable. In cases where services are not rendered due to our error or system failure, we will offer a full refund or an alternative solution to the service in question.
You may request a cancellation of services at any time before the service begins. All cancellation requests must be submitted in writing through our official contact channels. If you choose to cancel the service after it has been initiated, such as after the submission of registration details or beginning of bid preparations, cancellation may not be allowed. Any work already completed will be subject to payment based on the stages completed.
Refund requests will be processed within 7-10 business days after approval. Refunds will be issued via the original method of payment. If the service is partially delivered, the refund amount will be adjusted based on the completed work at the time of cancellation. Please note that any transaction fees or third-party service fees incurred during the payment process will not be refunded.
Refunds will not be issued if the cancellation is due to non-compliance or incomplete documentation on your part, or if the cancellation is a result of delays or issues outside our control, including issues caused by the GeM platform itself. In the event of unavoidable technical failures, we will make every effort to rectify the issue or offer an alternative solution to meet your requirements.
If you are dissatisfied with our services or the cancellation and refund process, please contact us within 7 days to discuss the issue. We will attempt to resolve the matter through direct communication. If a resolution is not reached, the matter may be referred to legal dispute resolution, subject to the laws of the jurisdiction in which our services are provided.
• You may cancel your request for services at any time before the service is initiated by notifying us in writing or via our designated communication channels.
• Once our team begins processing your service request (such as registration, bid preparation, or catalog management), the cancellation request will be subject to review, and a cancellation fee may apply depending on the stage of service delivery.
• We reserve the right to cancel services if any of the following occur:
o Failure to comply with the required documentation or information.
o Violation of GeM policies or the terms set forth in this agreement.
o Any fraudulent activity or attempts to misuse the GeM platform.
• Refunds will be processed only if you request the cancellation prior to the initiation of any service-related activities, such as submitting tenders or processing registrations.
• Service fees for completed work, including registrations, tenders, and consultations that have been initiated, are non-refundable.
• If we are unable to provide the agreed-upon services due to technical failures, system errors, or other issues under our control, we will offer a partial refund or credit for future services.
• Refunds, when applicable, will be issued within 15 business days from the date of cancellation approval. Refunds will be processed using the same payment method used for the original transaction.
• In cases where services have been partially delivered, the refund amount will be calculated based on the work already completed at the time of cancellation.
• Refunds will not be granted for services rendered where the cancellation is due to delays or issues arising from your side, such as the failure to submit required documents or compliance violations.
• Any disagreements regarding cancellations or refunds must be communicated to us within 7 days of the service request or issue. We will review each case individually to determine the most appropriate resolution.
• If the dispute cannot be resolved through direct communication, the matter will be referred to arbitration or handled as per the procedures outlined in our Terms and Conditions.
Ahmedabad, Gujarat - 380009
+91 84699 54263, +91 92657 68308
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